Returns policy

By purchasing you agree to:


Customer satisfaction is essential to our business.

Consequently, our returns policy is as follows:

Before returning any garment(s) it is essential that you contact us to obtain a unique Returns Number, this can be obtained over the telephone by calling 01952 929360 or by emailing Within 24 hours.

Once issued with a returns number if applicable we will issue further return instructions.

Please note we have a strict no returns policy on decorated garments. Due to the nature of the garments. We will only accept embroidered or printed garment(s) back if the garment(s) is faulty with a manufacturing defect. Manufacturing defects will be rectified and returned to you at our cost. Our policy does not allow for any of our face masks, hard hats, or PPE to be returned unless faulty – this is for hygiene and safety reasons.

We normally respond to all returns requests within 24 hours and process refunds within 2 working day from receipt of the garments.

We ask that all garments must be returned in good, clean condition and folded back up in their original packaging with tags and labels on. Items that have been worn cannot be returned or exchanged.

If you wish to exchange the garment(s), you must cover the cost of postage back to us and there will also be a subsequent postage charge to send out the replacement garment(s).

It is important to note that if any items have been customised including PAD BRATS Range or anything else that is personalised in anyway then they are exempt from the returns policy and you cannot return them unless they are faulty. A picture is taken before despatch for proof of quality.

Please do email us before you buy as we are always happy to discuss sizing to make sure you get the best from

Let your vinyl sit without washing for at least 24 hours. HTV needs time to cure. The adhesive on heat transfer vinyl is activated by heat. This heat allows the adhesive to sink down into the fibers of your shirts, bags, pants, etc. After application, the adhesive needs time to harden and cool without interruption. If you take that shirt and immediately throw it into the washer and dryer, there’s a good chance the vinyl could peel or crack.

Do not dry clean. HTV should never be dry cleaned. The harsh temperature and chemicals that are used during dry clean just do not mix well with HTV. This typically isn’t something you have to worry about unless you are applying heat transfer vinyl to work uniforms or something similar.

Wash and dry garments inside out. By turning the shirts, pillowcases, etc inside out, you’re giving the vinyl a layer of protection during the wash. While washing and drying clothes, they’re rubbing up against each other and that abrasion during washing can cause your vinyl to peel prematurely.

Choose cold or warm water temperature settings for the wash. When washing shirts that have htv on them, you don’t want your water temperature to exceed 178 degrees Fahrenheit. High temperatures can weaken the adhesive on the vinyl which can cause the vinyl to peel or crack.

Use mild detergent. Detergents that are “green” can be too harsh for the adhesive on htv. You should also avoid bleach and fabric softeners in order to make the vinyl last as long as possible.

Dry on a low/tumble setting or hang dry. Just like when washing, you won’t want to dry your htv shirts on high heat. If you stick with tumble dry or low heat, you should be good to go. If possible, you can hang dry your htv garments for best results. Hang drying will minimize any wrinkles you see in htv after washing.

Do not iron directly on a heat transfer design. Just like you never iron directly to the vinyl when applying, you won’t ever want to do that after laundering. The high heat on the vinyl will melt the vinyl and or burn the adhesive. Regardless, ironing directly on vinyl is a great way to ruin a shirt. If you must iron the shirt, make sure to use low heat and place a dish towel or cloth over the transfer.